Frequently asked questions

What age range are the books written for?

Our books are written for children ranging from three years of age to ten years old.

Where are your books printed?

All our books are currently printed in the United States of America.

If I purchase a book, can I get the author to sign it?

Yes! Our authors are readly available to sign the books. Please be sure to write the child's name in the note section on the order page before checking out.

Do you ship books internationally?

Kay's Heart does not ship books internationally. We only ship in the USA. All international customers are instructed to visit Amazon to place your orders.

How long does it take for delivery to US destinations?

All our books are shipped via USPS Media Mail and are expected to arrive at its detinations within 5 - 9 days. Books with special shipping request will be shipped as instructed. The delivery date will be based on the urgency of the order and the date will be provided as such.

My order hasn't arrived yet; what should I do?

A tracking number will be provided for all orders. If you have failed to receive your order within the 5-7 days time frame, please contact us immediately at KaysHeart7@Gmail.com.

Do I have to use a credit card to order online? Are purchase orders accepted?

We accept Visa, MasterCard, American Express and Discover. We accept Paypal: You do NOT have to have an account to pay via paypal. Pay as guest. We accept Cash App: Our cashtag is $KaysHeartLLC We do NOT accept purchase orders.

My shopping cart has disappeared. What's wrong?

If you are experiencing difficulty retaining your shopping cart, you may have cookies disabled on your browser settings.

How do I receive a printed catalog?

At this time we do not have a printed catalog. If a catalog is needed, please email us at KaysHeart7@gmail.com and we are happy to create something for you.

Are transactions safe?

YES. PayPal & Wix provides Internet security by: Hosting our site on a secure server. Creating secure areas of the Web site for the transfer of confidential information such as your credit card number in our online bookstore. When using Internet Explorer, for example, you'll know an area of the site is secure when you see a lock in the bottom left order of your screen.

Are the authors available for book signing events and school visits?

YES! All our authors are availabe for books signing events and school visits. You can reach out to us via our contact page or send us an email at KaysHeart7@Gmail.com to schedule a school visit or an event.

Do you sell wholesale?

Yes. All of our titles are available directly from Kay’s Heart, LLC for wholesale at a discounted price for qualified wholesale buyers with a minimum of 10 books.

Please contact us at KaysHeart7@gmail.com for more information if you would like to place a wholesale order.

We only sell wholesale to legal businesses that have proof of a license/tax ID. We don’t sell wholesale to the general public. Each application is reviewed individually.

Terms After filling out a wholesale application form, buyers may purchase books at wholesale prices through our online shopping cart. The buyer pays shipping. Books are sent via FedEx directly from our printer unless otherwise requested.

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