FAQ

Frequently asked questions

What age range are the books written for?


Our books are written for children ranging from four to eight years old. However, children slightly younger and older have enjoyed reading our books too.




Where are your books printed?


All our books are currently printed in the United States of America.




If I purchase a book, can I get the author to sign it?


Yes! Our authors are readly available to sign the books. Please be sure to write the child's name in the note section on the order page before checking out.




Do you ship books internationally?


Kay's Heart does not ship books internationally. We only ship in the USA. All international customers are instructed to visit Amazon to place your orders.




How long does it take for delivery to US destinations?


All our books are shipped via USPS Media Mail and are expected to arrive at its detinations within 5 - 10 days. Books with special shipping request will be shipped as instructed.




My order hasn't arrived yet; what should I do?


A tracking number will be provided for all orders. If you have failed to receive your order within the 5-7 days time frame, please contact us immediately at KaysHeart7@Gmail.com.




Do I have to use a credit card to order online?


We accept Visa, MasterCard, American Express and Discover. We accept Paypal: You do NOT have to have an account to pay via paypal. Pay as guest. We accept Cash App: Our cashtag is $KaysHeartLLC




My shopping cart has disappeared. What's wrong?


If you are experiencing difficulty retaining your shopping cart, you may have cookies disabled on your browser settings.




Are transactions safe?


YES. PayPal & Wix provides Internet security by: Hosting our site on a secure server. Creating secure areas of the Web site for the transfer of confidential information such as your credit card number in our online bookstore. When using Internet Explorer, for example, you'll know an area of the site is secure when you see a lock in the bottom left order of your screen.




Are the authors available for book signing events and school visits?


YES! All our authors are availabe for books signing events and school visits. You can reach out to us via our contact page or send us an email at KaysHeart7@Gmail.com to schedule a school visit or an event.




Do you sell wholesale to brick and mortar stores?


Yes, we do. All of our titles are available directly from Kay’s Heart, LLC for wholesale at a discounted price for qualified wholesale buyers.

Please send an email to KaysHeart7@gmail.com with the subject link: Wholesaler Bookstore" and the details of what you would like to order.

Terms After filling out a wholesale application form, buyers may purchase books at wholesale prices through our online shopping cart. The buyer pays shipping. Books maybe sent via FedEx directly from our printer unless otherwise requested.




Do you accept purchase orders from schools?


Yes, we do. Please send an email to KaysHeart7@gmail.com with the subject title "School Purchase Order" and we will send instructions on how to proceed. Orders must be above $300.00




Do you offer bulk discounts for large orders?


Yes, we do. Please send an email to KaysHeart7@Gmail.com with the subject link "Bulk Order" and the details of what you would like to order. Order must be 50 books and over.




How do I track my order?


After an order has been placed, you should receive an email confirming receipt of the order. Then, when the order has been shipped, you should receive an email with the tracking number.





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Florida, United States of America